
Soon the West Bend Community Memorial Library will be changing the method for unreturned library materials and/or fines that are $25.00 or more will be addressed. If an item(s) is/are not returned or renewed by the due date, patrons will be charged the daily rate, ($0.20 per day for Books, Audiobooks, CDs, and Magazines, and $1.00 per day for CD-ROMs, DVDs, VHS Videos, and Kits), for the overdue item(s).
If the item(s) is/are not returned to the library within 45 days of the due date, patrons will be sent a billing notice indicating that the item(s) is/are assumed lost, and the bill will reflect the cost of the item(s) in question.
Patrons will have 15 days from the date of the billing notice to contact the library to either return the item(s) indicated on the bill, or pay for the cost of replacement of the item(s).
Patrons who do not respond to the billing notice within the 15 day period will have their accounts sent to a collection agency. A service charge of $25.00 will be added to the patron’s account over and above the amount included on the bill.
Patrons who have $25.00 or more in only unpaid fines are subject to having their accounts sent to a collection agency. A service charge of $25.00 will be added to the patron’s account over and above the total amount of the unpaid fines.
If you have any questions, please contact Brad at 262-335-5151, ext. 5236.