Using the new online catalog

Begin by typing your User ID (library card number) and PIN (password) into the data entry boxes in the upper right hand area of the screen. This will allow you to place holds and access your account without having to re-enter the information.

When you type your library card number you must type all 14 digits with NO spaces between them. It does not matter if you type letters in your password upper or lower case but note that the password will display as a series of black dots and you will not be able to read what you are typing.

Searching for Items

The default screen opens with all keyword search options and with your default library set as West Bend. To get the option to browse, click on the words “Power Search.”  Search for your item. To limit your search to a specific format (DVD, large print, sound (for audio books), videos) simply type that word into the search box with the words from the title.

Placing Holds

When you get your results list click on the blue “Details” button. When the detail screen appears you will see the words “Place Hold” on the left side of the screen under the blue “Keep” button. Click on Place Hold.  The title of the item you are requesting will appear with a box showing West Bend as the pickup location. You can change that location by selecting another library from the dropdown menu. Do not enter anything into the expiration date box. The system will not automatically expire your hold but will keep it until you receive the item or the item becomes unavailable for some reason.

Accessing your record to renew, check your list, or update information

Click on “My Account” in the blue area at the top of the screen (second menu item from the right). Select the action you would like by clicking on the text, i.e. Review My Account

Reviewing your account:

This will show the list of items currently checked out to you, their due dates and any fines accrued for overdue items. Please note, if the overdue items are not yet returned, the fines accrued are only correct if the item is returned on that day.

It will also show any holds that you have placed. To cancel a hold, click in the box in front of the title of the item, then click on the blue “Cancel selected holds” button.

Renewing Items

Click on My Account and select Renew Items

Click in the box in front of any of the items you wish to renew.

Click on the Renew Selected Items button.

Please note the message that you get after clicking the renew button. If there is a reason the item cannot be renewed it will tell you.

User PIN change (password)

Click on My Account and select User PIN Change

You will see your current User ID (library card number) and your current password (PIN). You will need to enter the new PIN twice to verify there are no typos since you will see only black dots, not the actual characters you are typing.

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West Bend Community Memorial Library
630 Poplar Street - West Bend Wisconsin 53095 - 262.335.5151